Refund policy

Last updated 16 October 2026

1. Within 14 days: a full refund

If you ask within 14 days of a payment, we refund it in full. No reason needed. The paid time that payment added to your house is removed, and the house goes back to the plan it had before.

2. After 14 days

After 14 days we don't refund the unused part of a plan, except:

• if a paid feature doesn't work as described and we can't fix it within a reasonable time, we refund the unused part of your plan;
• wherever the law gives you a right to a refund.

3. Mistakes

If you were charged twice, charged the wrong amount, or paid for the wrong house, tell us and we'll refund the mistaken payment in full, whenever you notice it.

4. Nothing to cancel

Paid plans are one-time payments. They never renew by themselves, so you'll never be charged again unless you choose to extend your plan.

5. How to ask for a refund

Email [email protected] from the address on your account. Tell us the house's name and the date of the payment. We start the refund within 3 working days.

6. When the money arrives

Refunds go back through the payment provider and, where possible, to the method you paid with. How long it takes depends on that method: usually a few days for e-wallets and QRIS, and up to 5 to 10 working days for cards. For bank transfers and virtual accounts we may need your bank account details to send the money.